Please read the following agreement carefully. Customer use of any of The Smiley Laundry services indicates an agreement to be bound by the terms and conditions set forth below.
Items which are given to The Smiley Laundry for cleaning / repairing will be termed as article(s) in this agreement.
This agreement is strictly between The Smiley Laundry and customers. It does not in any way constitute or imply any relationship with any other parties. As a condition to using any of our services, and for the mutual benefit of both The Smiley Laundy and the customer, the undersigned agrees to the following terms and conditions:
- All garments/linen/fabrics are handled with greatest care but owing to the conditions of the articles or non apparent/non-visible defects in its material there is a POSSIBILITY OF DISCOLOURING OR SHRINKAGE. Such garments are accepted for cleaning at OWNER'S RISK and we will not accept any responsibility for it.
- We will use reasonable efforts to try to ensure that washing, drying and folding services are maintained at a high level of quality.
- Due to time constraints, we do not read manufacturer suggested care and washing / drying labels, and will not be responsible for garments labeled "hand wash only" or "dry clean only"
- We accept no liability for "special care" and delicate items that require special attention to be cleaned.
- We are not responsible for any article which is left beyond 30 days. After this storage fees will be charged on the total invoice amount. Articles not claimed within three months shall be handled appropriately by The Smiley Laundry and be sold to recover the billed charges.
- We reserve the right to refuse cleaning any garment.
- Removal of stain is a part of the process but complete removal of stains can not be guaranteed and will be processed at customer's risk.
- We are not responsible for loss of or damage to any personal or non-cleanable items left in the article such as money, jewelry, or anything else.
- If a customer cannot accept the loss of any garment, please do not leave it with us.
- In case of any loss or damage we can reimburse up to a maximum of 5 times of its processing (laundry / dry clean) cost (decision remains with us if any reimbursement has to be done) only if a customer is able to produce the bills. Compensation shall be provided in form of services and no cash will be given to the customer.
- Customers are requested to count the articles at the time of delivery and inform the delivery man in case of missing articles. We will not be responsible for any such claims after the articles delivery has been accepted and signed by the customer.
- Customer gives a warranty of maximum upto 7 days from the date of delivery for the articles for any quality related issues with washing or dry-cleaning of articles (only if the article has not been used by the customer after service). Any claim after the stipulated time shall not be entertained.
- Customers might get regular updates (Calls / SMS / Email) from us of transactional and marketing in nature, if the customer wants to stop it then the customer has to register a request with the Customer Care Department of The Smiley Laundry.
- We shall not be held responsible for any ornaments/ jewellery fittings on the garment.
- Customers shall examine articles for damage at the time of delivery, and notify the same at that time. We shall not be responsible for any claims afterwards.
- Any loss/damage/delay due to FORCE MAJEURE conditions, we are not liable for any compensation or reduction in charges.
- We accept no liability for any loss or damage of the articles arising due to fire, burglary etc. beyond conduct or any other similar unforseen causes.
- Some processes/items may require additional time to process. No deduction on billed amount or claim can be initiated against in respect of delays.
- Tariff for designer wear will be decided on a case to case basis depending on the complexity of the garment, the same shall be communicated to the customer after it is examined by the expert at the processing center.
Payment Terms:
- We do not provide printed bills, and invoices will be sent by email only on registered email id.
- Customers will be charged twice the amount of regular order for any express delivery.
- Customer has to pay the entire amount after successful delivery of order.
- For retail orders, the customer has to pay by cash only, we accept debit or credit cards as well, but for that customer has to inform us beforehand.
- Customer can buy a prepaid plan for which amount can be paid by cash or cheque. In case a customer chooses to pay by cheque, the plan will only be effective after realization of cheque.
- Tax will be charged over and above the rates mentioned in the website.
- Prepaid plans are valid only at the location where the customer was at the time of buying the prepaid plan.
